Create a better internet.

Description

We are looking for a highly motivated and experienced Customer Success Manager to join our Bright Insights Team.

You will be responsible for managing and nurturing client relationships in the US, while ensuring their satisfaction with our product offerings.

As the customers' main point-of-contact, you will serve as their trusted advisor, understanding their business better than they do, in order to help them generate value, based on data-informed decisions.

* This role requires working USA hours for customer engagements and communication

Responsibilities

• Establish and maintain relationships with your assigned customers, acting as their primary point of contact for all inquiries and requests. 
• Analyze and interpret customer usage data to proactively identify potential issues and recommend solutions
• Identify and cultivate upsell and cross-sell opportunities within existing accounts
• Collaborate with internal teams to ensure that all customers’ needs are met and that requests are delivered on time. Route support / product issues to the relevant teams people.
• Develop and execute account plans to drive customer retention and growth
• Collaborate with marketing to develop and execute customer engagement and retention campaigns
• Get feedback from our customers to incorporate into the product roadmap. 
• Renewals - track pending renewals and get to closure.
• Be the voice of the customer within Bright Data and efficiently work with the relevant internal teams to any solve issue (product, finance, support…), 
• Lead the onboarding process for new customers, including: account creation, customization, training to create positive experience to the customer

Requirements

• 2+ years of experience in SaaS account management or related field
• Proven track record of successfully managing large and complex accounts, mainly retail and ecommerce
• Strong communication, negotiation, and interpersonal skills
• Analytical and data-driven mindset with the ability to make data-informed decisions
• Proactive and able to work independently in a fast-paced environment
• Experience with CRM software, customer support tools, and project management tools
• Technical skills and experience with doing training and demos on complex SaaS products.

Description

Bright Data, the industry leader in the web data domain, is looking for an accomplished Key Account Manager to join our Customer Success team.

Responsibilities

• Develop and sustain solid relationships with key enterprise clients
• Address and resolve key clients' complaints
• Act as the main point of contact between key clients and internal teams
• Communicate and collaborate with the advertising, design, marketing, sales, and logistics departments to ensure that key clients' needs are met
• Compile reports on account progress, goals, and forecasts on the enterprise customers handled 
• Develop a thorough understanding of key clients' needs and requirements and prepare customized solutions
• Negotiate contracts with key clients and meet established deadlines for the fulfillment of each client's long-term goals

Requirements

• 6 + years of relevant professional experience in the SaaS world
• Experience in developing, nurturing and managing client relationships
• Proven track record of driving revenue growth with large customer accounts and meeting sales goals
• In-depth understanding of company key clients and their position in the industry
• Able to analyze data and sales statistics and translate results into better solutions
• Strong negotiation skills, with the ability to follow-through on client contracts

Description

We are looking for a motivated hunter for lead qualification and development to work as a Sales Development Representative (SDR).

You'll communicate the value of Bright Insights to decision-makers, acquiring qualified sales opportunities. 

As an SDR , you will generate new business, identify and qualify potential customers, engage leads, and schedule meetings for the sales team.

Location - Israel/US

Responsibilities

• Identify and qualify potential customers in the target market.
• Research target accounts and personalize outreach.
• Utilize various channels to engage with leads.
• Communicate value propositions to create interest.
• Respond to inbound leads and qualify inquiries.
• Transfer qualified opportunities to sales representatives.
• Drive attendance for webinars and seminars.
• Maintain accurate records in the CRM system.
• Collaborate with the sales team and provide feedback.
• Stay updated on industry trends and competition.
• Meet or exceed monthly and quarterly targets.

Requirements

• At least 1 year of previous experience in a similar role, with a proven track record in lead qualification.
• A solid technological orientation, with the ability to explain complex issues and demo SaaS solutions.
• Experience working with Salesforce - a must have (other outbound marketing and CRM systems is an advantage).
• Customer-oriented, with excellent written and verbal communication skills.
• Self-motivated, results-oriented, can-do attitude
• Strong organizational and time management skills
• Fluent English.

Description

The Bright Data Sales team is looking for a passionate Sales Development Representative with experience from a B2B SaaS company, to join our global SDR Team in our NYC office.

This is a Sales Development / Lead Generation profile, through which you would be expected to contact new prospects and identify their needs to generate New Business for the US Market.

Key target verticals: eCommerce, Online Travel, Market Research, Financial Services and Ad-tech. 

Responsibilities

• Identify and qualify new prospects to build a sales pipeline
• Conduct outbound calls and emails to potential customers to introduce our products and services
• Schedule appointments for the sales team
• Follow up with leads who have shown interest in our products or services
• Meet predefined targets

Requirements

• 1-2 years of proven outbound sales experience, preferably from a SaaS B2B company
• Proficient in sales tools and technologies: CRM software, sales automation tools and sales engagement platforms
• Strong organizational and time management skills, with the ability to work independently
• Results-driven mindset with a positive attitude
• Solid interpersonal, written and verbal communication skills which allow for confident interaction with potential customers, at all levels

Description

To continue fueling our growth, we are looking for an experienced, high-performing Sales Executive, with a hunter’s mindset, to grow our business in the UK. In this role you will be the owner of your territory, responsible for developing and executing strategic plans to achieve sales targets and expand our enterprise customer base.

Responsibilities

• Actively approach target enterprise prospects to get new business.
• Pipeline development through a combination of self-driven approach, and collaboration with inside sales and marketing teams.
• Partner with customers to understand their business needs and objectives.
• Manage complex sales cycles, from prospecting to closing, both F2F and remote processes.
• Position Bright Data at all levels of an organization, including C-level executives.

Requirements

• 6+ years’ experience in a sales leadership position, with a strong understanding of enterprise sales processes.
• At least 4 years of B2B SaaS or Cloud solutions sales experience to enterprise customers.
• Experience in developing and executing complex sales processes.
• Experience working independently, remote from the company’s HQ.
• Experience in developing a territory plan including a marketing plan, and executing it.
• Ability to lead both F2F sales processes, as well as remote sales.
• Proven track record of hitting or exceeding annual sales targets. 
• Ability to clearly demonstrate executive presence and engage in business-level discussions with C-level executives.
• Solid interpersonal, written and verbal communication skills, with the ability to build strong relationships.
• Preferred location: London 

*This is a fully remote, IC role